Delivery Details

Delivery Details

We endeavour to get your product to you as quickly as possible. This is usually within 1 or 2 days after payment, unless you are a little further away, such as Highland & Islands post codes.. However, we do use third party couriers to deliver your items and so we are at their mercy with regard to getting them to you on time and in one piece. The vast majority of our orders are supplied within our target times and with very few damages. We are dependent upon you telling us if your product has not arrived or has some damage.

Delivery Cost - we have never built delivery cost into our product pricing. This means that our prices are as low as possible and you, the customer, can decide exactly how much you wish to buy and not be forced into purchasing more than you really need on a 'carriage paid' basis. We constantly review our delivery costs to maintain the lowest price with the best quality of service.

Delivery Cost Calculation - when you check out your 'Shopping Cart' you will be prompted to calculate your delivery cost by inputting some address information. Once the calculation is complete you will need to click the relevant button to accept and add to your cart.

Damaged Items - There are a couple of rules you need to know if your product(s) arrived with any damage.

  1. If the damage is very obvious at the moment of delivery, then it is advisable not to recieve the damaged parcel(s) or, at the very least, report the damage to the courier driver and make sure this is noted.
  2. You need to inspect all deliveries as soon as you receive them and report any damage immediately and no later than 24 hours after receipt of goods.
  3. It is advisable to take photographs of any damage to the outside packaging and to any goods inside.
  4. We will sort out any damages on a case by case basis. Using the evidence provided by you, the customer.
GiftScribes Gifts Ltd. | 31 Boraston Drive, Burford, Tenbury Wells. WR15 8AG. Registered in England and Wales No. 7722164 | VAT No. 916 7815 96 TRADE WEBSITE ONLY